Frequently Asked
Questions

The minimum deposit amount on perabet varies by payment method. Generally, the minimum starts at ₱100 for most e-wallet options like GCash and PayMaya. Bank transfer minimums may be slightly higher. Check the Cashier section of your account for the exact minimum for your preferred payment method.

Most deposits on perabet are credited instantly or within a few minutes. GCash and PayMaya deposits are typically the fastest. Bank transfers may take slightly longer depending on your bank's processing times – usually within 30 minutes to 2 hours during business hours. If your deposit has not appeared after 2 hours, contact support at [email protected] with your transaction reference number.

perabet does not charge any fees on deposits from our side. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside perabet's control.

Yes. perabet offers daily, weekly, and monthly deposit limits as part of our responsible gaming tools. You can set these limits in the Responsible Gaming section of your account settings. Limits take effect immediately when reduced. If you want to increase a limit, a 24-hour cooling-off period applies to give you time to reconsider. Visit our Responsible Gaming page to learn more.

Most withdrawal requests on perabet are processed within 24 hours after your KYC is verified. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank. Withdrawal times may be slightly longer during peak periods or Philippine public holidays.

The minimum withdrawal amount on perabet is generally ₱200, though this may vary by payment method. The maximum withdrawal amount per transaction and per day is listed in the Cashier section of your account. If you need to withdraw a large amount, you may need to split it across multiple transactions or contact support for assistance.

Common reasons for withdrawal delays or rejections include:

• KYC verification is incomplete or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount exceeds your daily or transaction limit
• A security review has been triggered on your account
• The payment details provided do not match your registered account information

If your withdrawal has been pending for more than 48 hours, contact our support team at [email protected] with your transaction ID for a status update.

Some games on perabet offer a demo or practice mode that lets you try them out without wagering real money. This is a great way to learn the rules and features of a new game before committing your balance. However, demo mode winnings cannot be withdrawn – only real-money play qualifies for actual payouts. Check the individual game page to see if a demo option is available.

Yes. All games on perabet use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our games are regularly tested and audited by independent third-party testing laboratories. The results of each game are not influenced by previous outcomes, bet sizes, or any other external factors. perabet is committed to providing a transparent and fair gaming environment for all Filipino players.

Absolutely. perabet is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile experience is designed to be smooth and responsive, whether you are playing bingo in Makati, spinning slots in Cebu, or enjoying live casino games from Davao. Simply visit perabet.asia on your phone's browser and log in to your account.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. The specific wagering requirement for each bonus is clearly stated in its terms and conditions. Always check these before claiming a bonus.

There are a few common reasons a bonus may not have been credited:

• You did not meet the minimum deposit requirement for the bonus
• The bonus promotion has expired
• You already claimed the same bonus previously (most bonuses are one-time only)
• Your account has an active bonus that must be completed first
• A bonus code was required but not entered during the deposit

If you believe a bonus should have been credited and was not, contact support at [email protected] within 24 hours of the qualifying deposit.

If you suspect that someone has accessed your perabet account without your permission, take these steps immediately:

• Change your password right away via the perabet Login page
• Contact our support team at [email protected] to report the incident
• Request a temporary account freeze while the issue is investigated
• Check your registered email for any suspicious activity or password reset requests you did not initiate

Our security team will investigate and respond within 24 hours.

KYC (Know Your Customer) verification is a legal and regulatory requirement for all licensed gaming operators. It serves several important purposes: it confirms that you are who you say you are, verifies that you meet the 21+ age requirement, prevents fraud and money laundering, and ensures that winnings are paid to the correct person. The process is straightforward – simply upload a clear photo of a valid Philippine government-issued ID. Most verifications are completed within 1–2 business days.

To self-exclude, log in to your account and go to Account Settings, then the Responsible Gaming section. Select the self-exclusion option and choose your preferred exclusion period. You can also contact our support team directly at [email protected] to request immediate self-exclusion. Once active, self-exclusion cannot be reversed during the exclusion period. This is the strongest player protection tool available on perabet.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR – the Philippine Amusement and Gaming Corporation maintains responsible gaming resources and support programmes for Filipino players
• National Center for Mental Health (NCMH) – 24/7 crisis hotline available in Tagalog and English
• Gamblers Anonymous Philippines – free, confidential peer support groups in Manila, Cebu, Davao, and other cities
• perabet Support – contact us at [email protected] for immediate help and referrals

You are never alone. Reaching out is the first and most important step.

If you are having trouble loading perabet, try these steps in order:

• Refresh the page using Ctrl+R (Windows) or Cmd+R (Mac)
• Clear your browser cache and cookies, then reload
• Try a different browser or device
• Check your internet connection – switch between mobile data and Wi-Fi to test
• Disable any VPN or proxy service you may be using
• Try accessing the site in incognito or private browsing mode

If the problem persists, contact our support team at [email protected] and describe the issue, including your device type and browser version.

If a game disconnects or freezes mid-session, perabet's system automatically records the state of your game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off in most cases. If a bet was placed before the disconnection, the outcome will be determined by the game's RNG as normal and the result will be reflected in your account balance. If you believe a disconnection has caused an error in your balance, contact support at [email protected] with the game name, date, and approximate time of the issue.

perabet is fully accessible through your mobile browser without needing to download a separate app. Simply open perabet.asia in Chrome, Safari, or any modern mobile browser on your Android or iOS device and log in to your account. The mobile site is designed to deliver a smooth, app-like experience. For quick access, you can add perabet.asia to your phone's home screen using your browser's "Add to Home Screen" option.